Good Client Relations Start Here

Do you want the best relationship with your customers? Try these tips!

Tip # 1 - Come Again? It is important to get to from the beginning how you dealt establish communication with your customers. When e-mailing, what is the standard turnaround time that you respond back to emails. When calling, what are your lesson? Once the customer knows when they will hear from you, then they can plan your day and work accordingly.

Tip # 2 - No Surprises - There's nothing worse for aTo discover> client as four hours before you leave that you are on a week-long holiday. That's stretching it a bit and probably would not do that, but think about other ways that you might surprise your customers and without them the notice they need. Remember that they are likely to be under pressure to do their work. Always specify how far in advance as you can when things interfere with the business flow.

Tip # 3 - Where do they go? ForBuilding good customer relationships, do not try to disappear from sight. Check often with your customers. If a client requires and they do not hear back from you for days (or weeks), they fear the worst. Even if you work on a large project and let the deadline weeks away, e-mail them and they know, "Everything is good." That builds trust and security.

Tip # 4 - OOPS, Where is it from? We've all been there. You will receive the e-mail from the client --, say they found a typo or misspelling. Ouch. We can not be perfect, but try to be as close as you can. Proof and reproof for your work. Also, if possible, wait until the material is fresh and read it again. Determine the time when you are at your best, and use this time to do your proofing process.

Tip # 5 - Super Size, please - give your customers more than they ask for. You will be rewarded not only more work, but too much word of mouth recommendations. And there are so many ways to do so. ForExample 1) Set up an autoresponder for them so they can sell more products, 2) Set up Google Alerts with the theme or target audience, you can web sites or blogs that are helping them to find its message out, 3) Help them, create a newsletter or blog, 4) Give more customers or transfers, 5) ask him directly what you can do better the relationship, and heard say 6) Most importantly, what they do. It is so easy to do too much and not listen to or about the conversation. A goodListener is a valuable asset.

Tip # 6 - short and sweet - Make sure that all e-mail correspondence will be entered correctly, and is short and to the point. With each have busy schedules, it helps your customers save valuable time. One thing you will notice is if you write a long e-mail your points are often overlooked. This does not mean that you should not try to get the answers to your questions, but remember that their time is valuable and use these wisely.

Tip # 7 - You need it when? --Determine exactly when the work is completed or when going to the job. This will save a tremendous amount of problems on the way, if everyone agrees. It's also good to have a written contract. Be concise. If everyone knows what is expected to run things so much better.

Tip # 8 - My Dog Ate It - One of the things you want is always ready and make your appointments and excuses to avoid. We all know what can happen, and that's okay occasionally. However, if you make it aHabit, not need additional time to complete or projects, the client fears send more work. Not a good thing.

Tip # 9 - Saved by the Bell - Make it a point to your work. And test the backups. Can you imagine losing to one weeks worth of work? Your customers are counting on you to protect their work, so ensure you to, it's like.

Tip # 10 - Howdy Partner - Remember that you are a partnership relationship with your customers establishing. You want to helpgrow their business, because, as you do so, to grow your business. Let them know that you appreciate them as a client and are pleased that they have entrusted you with their work. In other words, you appreciate what they do. So, let them know you appreciate referrals, so that they can help in your success. It can be a two-way street with this partnership.

And finally, enjoy. Start a friendship with your customers and let them know that you care about them. Most of my clients are now wellFriends. This is not to say that I am not a professional, as I do. However, I let them know that I also am personally interested in them and how they are doing. Do I take time for their birthdays, their child's name, etc. Do you know how you feel when something you can know that they care about you.

Hope you enjoyed this "fun" tips. As our industry continues to run successfully, it is important to respect and trust of our customers and colleagues deserve Virtual Assistants. If your company founded with the aim ofof this will be a fantastic job, you end up with fabulous clients, friends and fabulous. It's a win-win for everyone.

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