Web Browser-Based Call Accounting Software

Call Accounting Software is a system for collecting, translates and reports on telephone call activity. The software is used by most companies to control costs, allocate costs and increase productivity. Hotels, hospitals and other buildings use environments Call Accounting of telephone calls in order to resell to their customers.

Over the years, Call accounting has evolved from a single processor MS-DOS system, designed to develop SQL databases with globally accessible web-based solutions. WebBrowsers are either pre-installed with the operating system or freely available downloads from the Internet. Most browsers are accessing because information can come from a distance from a public IP address or a virtual private network (VPN). Therefore, an interested party can read and access their stock prices, the latest headlines and review call accounting reports on different tabs in the browser. Web-browser based systems allow enterprise users to easily manage many sites from a centralLocation.

Different providers of robust call accounting systems utilize DBMS systems such as MS SQL, MySQL and Oracle. This back-end databases are crucial for large companies that have a need to quickly consolidated their reporting. This method of open standards-based architecture enables third party access to data and virtually unlimited scalability.

Closed architecture legacy systems can be hours or even days to achieve the same results. These legacy systems are often ill-equipped to savemore than a small window with the call activity (usually 1 to 3 months). Many companies require access to many months of data because of company policy, audit and compliance with strict legal requirements such as Sarbanes Oxley (SOX). An SQL-based system can generally return query results in a matter of seconds.

Call Accounting is constantly evolving. The traditional system, the study of the Call Detail Records (CDR) from the PBX are strictly one-dimensional. Call Accounting now hasdeals rather than a desk phone, hand phones, VoIP services, etc. It is no longer an entry into an organization. There are many facilities such as auto attendant, IVR, voice mail, wireless, etc. require that the consolidation into a complete communication management system (CMS). Resource Software International Ltd. (RSI) (News) provides detailed analysis of such services under one roof.

Has the business case for Call Accounting generally focused on the traditionalBenefits of cost recovery, network analysis and contact center management. There are many creative uses for call accounting. The selection of the correct application requires a detailed analysis of business objectives. Some vendors specialize in a professional bill back, others focus on the unique requirements of hospitality environments and others offer generic solutions for general business needs.

There are many ways for the average company. It is virtually dependent on your budgetand shall identify a workable solution. You should keep in mind that whatever solution you should be supported by a good maintenance program for software updates, rates and investigations. The software should be available to stand trial. You should consider installing the software before purchase to determine whether it meets your needs. This gives you a good impression about the quality of the software and the company offers the solution.

RSI is as an industry leader in the field of recognitionCommunication Management. The communication management product portfolio includes tailored integration to the most popular include the switching and network manufacturers. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio of compatible products. RSI is a Cisco Certified Technology Partner, Siemens HiPath Ready Standard, Avaya Developer Connect member, member MISN Mitel Adtran Complementary Solutions Provider, NEC UNIVERGE Partner and Alcatel ApplicationsPartner.

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