Independent Telecom Agents - The Top 10 reasons companies use them

More and more of the companies choose to receive their telecom services from independent agents rather than directly reprentatives. We look at the Top 10 reasons why this shift now occurring in the market.

1. Mergers and Acquisitions

The distribution is already a high turnover occupation unknown, but the recent wave of mergers and acquisitions in the telecom --it highly unlikely, the Representative, you will be at your office, signed the agreement still be there to support you within one year. Once past the stage of bankruptcy after deregulation, the next phase of mergers and acquisitions. In the last few years, a few of the big mergers are Level3/Broadwing (focal length), XO / Allegiance, ATT / SBC / BellSouth, MCI / Verizon, Paetec / US Lec, and Time Warner / Xspedius among many others. By using an independent telecom agent, you can be sureYour independent telecom agent, regardless of other mergers or bankruptcies will remain the same contact telephone number and e-mail address. He / she will not be dismissed or laid off, and you will continue to provide all the options you need.

2. Single Point of Contact

Regardless of whether your Independent Telecom Agent a single carrier solution or a multi-carrier solution is recommended, you do not have a single focal pointdeal with the person, who then knows best. While the quantities and evaluation process for a new carrier, it is customary to receive at least 3 offers, and at least two appointments with at least three airlines. The number of appointments that you have the plan could easily reach up to a dozen before an informed decision is with the communication of your company will be coordinated. If you use a qualified independent telecom agent, you can spend an appointment to determine the best course of action, and only onemore evaluation of the best options available in your market. With a single point of contact is a big time saver!

3. Person that your company understands how to make decisions, and why.

Your Independent Telecom Agent acts as an assistant buyer if he / she understands your business needs and preferences. He / she will know your business, your goals and needs long range, and how you make decisions and why. Why should you repeat thatProcess every few years?

4. You get to hear the truth!

It should perhaps be considered the 1! If you are an experienced Independent Telecom Agent, you discover a wealth of knowledge and experience of someone in the field for many years, the tap-and probably with several airlines. Your agent will usually have experience in dealing with multiple carriers in your market, and can tell you how they actually perform. It is not the rosy picture that allwant to paint for you. Who has the most reliable network? Anyone who has problems with the bill? Who's going bankrupt? Who can install the required date? When using an independent agent, you do not hear, "The Company Story" for each carrier, as she always dressed to tend their shortcomings. You get to hear the truth.

5. Unbiased opinion of several airlines and their product lines

Based on the location of your business, be itExpansion, rationalization or contracting, your independent telecom agent you in the right situation. Just like buying an affordable phone system that can not grow with you, and the need for a forklift upgrade sooner than expected, always with a carrier that can not meet your expectations for the future, stick to create the operation can cripple your business . To obtain, since most airlines have completed the term in the T-1 passed the age of communication, it is key, with a carrier that can move around with setting up yourNeeds. Have MPLS? If they do SIP trunking? Do they offer an IP-VPN solution for remote sites? Your independent agent familiar with the products in the telecom carrier and limits, and you can in the right solution for your business.

6. Agents are invested in your success long term

This is an incredibly important concept to understand when choosing to use an independent telecom agent! When working with a direct salesfor a telecom company, one that now and tomorrow (or rep) Company, they are only can be moved back to the sale. As we all know in the world of corporate sales, comp plans drive behavior and sales force are explicitly stated: "If the customer has a problem, send them to the help desk. Do not engage. You will be paid only into new business. "There is absolutely no motivation, despite the best intentions of the direct representative for them always to speak to you again you after registrationthe dotted line. It is sad but true. On the other hand, as independent telecom agents are only residual-based Commission, earned a small percentage of the monthly bill, it shall in many cases up to 24 months to get paid what you get paid in the direct representative of the number of the month one after the sale. The entire motivation for someone well into an independent telecom agent is a book of business based on satisfied customers can not find the a new every coupleTo treat years. This relationship is useful only for the agent, if you stay with them for over 24 months so that it EVERY motivation to help you solve a service topics that you can ever have. A good independent telecom agent is not just a business, they become part of your team.

7. You do not have any quota to

One of the biggest problems I have is with the local RBOC / ILEC, that if you order in calling the Call Centernew service, you will only have what you want to sell to be told. NOT what is best for you. Everyone Loves to sell bundles in telecom, but I ask you. Why do you need Centrex call features and voice mail on your alarm or lift lines? Do you need remote access to call forwarding, and forwarding on every line in your hunt group and your fax lines? Do you have mysterious elements in the back of the bill for web hosting or other items that you're afraid of a disconnectionactually use? When I saw the ILEC / RBOC calls directly from the agent channel, I get offered different packages, and more attractive packages than I to get on the phone via the call center. It is very common for Independent Telecom Agents to detect up to 10-20% of pure fluff on your account during the auditing process. Why is this so? Simple. The direct representative, you have to buy a quota to make and often sell what is not good for them, what's good for you. They areDirected by selling what the institution for which they work, profitable and paid according to their ability to do so based on. Top Independent Telecom Agents, almost without exception, do not wear rates with airlines. Because they do not meet quota, you will not find it, press any solution that does not feel quite right not only to their numbers. Be open and ask your Independent Telecom Agent rates lead when they proposed to the airlines. If they have a quota, do be sureto ask enough questions about the solution they propose to ensure that it is right for you.

8. Extra Incentives and Promotions

The telecom industry is moving increasingly to the independent agent channel. Said, in fact, last year, a local ATT / SBC-Agent Manager, the Agent channel has won more business through their agents Winback program as it had its direct Winback program. They too were shocked! There are several reasons.Independent Telecom Agents are generally more knowledge, better educated, setting the right expectations with customers, their customers tend to remain customers longer (since they were sold, the right program) and it is cheaper for the carriers with pathogens . deal You pay no base salary or other benefits in addition to the commissions. Strangely enough times where I this benefit to customers is at most in the form of special incentives and promotions offered only by the agentChannel. It is not uncommon for agents to compete head with a direct representative for one of the airlines, which they present head. It is also not uncommon for the agent channel promotions or incentives, which is the direct representatives were not given for the customer and the agent will win the customer typically a result of this fact. If the direct representatives have actions available, they are often compensated extra when they do not use them. Independent Telecom Agents arePull all the available actions available in an effort to win your business over the long haul, as they are not incented generally or punished for the use of promotions.

9. Same price

The exact amounts of the same standard is used in the agent channel and direct channel. Despite all the additional knowledge you can tap with independent agents, you can be sure you do not pay extra for them. For large projects, special pricingavailable, both agent and direct channels with the same amount. It's an incredible model, which helps attract the customer and agent, and insured, all clients are treated equally.

10. They understand the next generation technology

Independent Telecom Agents are usually better versed in MPLS, IP VPN, VOIP, hosted solutions, call center applications, and SIP technologies, since they need to understand several properties of carriers and have totheir training. Direct representatives will often know, a few small changes to their individual limited product line a little better than agents who not only sell their products, but they are not the general understanding of everything that comes with new technology. No carrier can be the master of all technologies and master of all niches. It is a commercial impossibility. It follows that it is virtually impossible for a direct representative to the same extent and breadth of exposureon the applications that you are over before making decisions. Business is highly competitive, and can really save some of the implementation of new technologies, larger companies literally hundreds of thousands of dollars. That the exact edge your company needs is to gain the competitive advantage in your market for security, marketing, recruiting, retention, or even. Also, the implementation of a bleeding-edge technology that can not yet ready for prime time can cost you the same thing. With an experiencedIndependent Telecom Agent, the search for your best interests can make the difference.

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