How to Turn Your Customers into Raving Fans
Customer Service Tip # 1: Treat everyone like they are the most important person in the world.
"Customer service is the never-ending quest for excellence to customers so satisfied, they say, others by the way they keep covered in your company."
A major problem in the sales world today is that many vendors and companies to invest more time and money to keep a new customer than to their current customers are satisfied.
One of the keys to this customerService tip is to go the extra mile. You have to give customers more than they paid for. Treat everyone like they are the most important person in the world and they are "raving fans".
In his 1991 to my fiancee and I flew from Rochester, New York to Reno, Nevada, to marry against her sister and brother-in-law and then. We flew through O'Hare and for those of you who often have to fly, airplanes usually late in Chicago. Ours was on that day, and we missed our connecting flight. When weto the customer service desk we were told there would be two hours before we get another flight, I was excited. We had plans that evening and by two other compounds, such plans have been lost. My fiance told me to let her go. She said, "they do not care about us."
When we finally board our next flight and were on the plane of the flight attendant came on the Spokesperson for passenger Jim Klein to sit the associated key. I wanted to ask what was going on. Down the hall came theCustomer service agent from the airline with a bag which he handed to me. Inside the bag was a bottle of champagne with a card that said: "Congratulations! Someone cares for American Airlines."
This customer service tip, small gesture that angered a customer, I, into a fan. Even though our plans were spoiled, I felt much better knowing that someone cared about my situation, although not under their control. I said that about every small gesture.
Finding waysGo the extra mile for your customers and you will reward them with more business than you can handle.
Customer Service Tip # 2: A satisfied customer tells three people. A dissatisfied customer tells everyone.
Have you ever had lunch or dinner in a restaurant and the food, service, everything was perfect? How many people do you have in particular recommended that a dinner at a restaurant, three or four, probably? Well, the second half of the top customer service. Have you ever eaten at a restaurantwhere you had to wait for a table, wait for a long time for service, the food was bad, all about the experience was terrible. How many people you recommend to eat at this restaurant? None, right? Actually have you all by this terrible experience. Everyone you came in contact with for the next day or two, or more have an earful about your terrible experience and you never advised them to eat.
I quote a successful speaker Zig Ziglar: "You can do anything in life you get whenThey will only help enough other people what they want. "Excellent customer service is a win - win situation. The customer is gaining in value than they paid, and you win by creating" Raving Fans "of your customers.
Think about this tip for service. Which group do your customers do with it? Are they really satisfied, or you need to make some changes?
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